Prince Medical offers specialist consultations relating to the management and treatment of menopause and women's health conditions.
Prince Medical Ltd
Company number: 15985780
Registered Office Address: 169 New London Road, Chelmsford, Essex, England, CM2 0AE
Our services are provided in person or by video consultation.
Our in-person consultations will take place at:
Well Being Clinic 132 North Station Road Colchester CO1 1UZ
Below are the terms and conditions for the provision of our services.
We provide non-urgent care and do not replace the services provided by the NHS or your GP.
If you do not agree with these Terms and Conditions, we will be unable to provide you with our specialist care.
We may amend these Terms and Conditions to keep them up to date. You will be informed of any significant changes via email.
We offer services to those aged 18 and above, who reside in the UK.
Booking Appointments
Appointments can be booked online: www.princemedical.co.uk or through the Wellbeing Clinic.
Once a booking is made, you will receive a booking confirmation via email.
At the time of booking, you are required to provide us with your personal information which is held securely in keeping with our privacy policy.
We may contact you to say we are unable to proceed with your appointment. This may be due to:
– We are unable to carry out our services on the agreed date due to staff shortages or illness
– We have not received correct payment for services in advance
When booking an appointment, you acknowledge that our ability to carry out services might be affected by events beyond our control. If there is a delay in our services, we will do our best to keep you informed and minimise disruption.
Consultations
If you are attending for an appointment with Prince Medical for the first time you are required to book an Initial Consultation. This is to allow enough time for a full assessment of your individual needs and to enable safe delivery of care. This still applies even if you have been seen by another specialist clinic or menopause specialist elsewhere.
We recommend follow up after 3 months from initiating any treatment or from changing any treatment. This can be done with your own GP or at Prince Medical if you would prefer. This can be booked as a Follow Up Consultation, either in-person or video.
We will ask you to provide photographic ID to confirm your identity at your initial consultation. Without this we will be unable to proceed with your consultation.
Fees
The fees paid for a consultation include the consultation costs itself, any prescription issued during the consultation and a summary letter of recommendations that will be sent to you and your GP. The actual cost of any medication prescribed privately is not included in this and should be paid directly to the pharmacy. The writing of prescriptions outside of a consultation will incur a prescription fee.
Initial: In person £270 I Online video consultation £220 (45 minutes)
Follow Up: In person £180 I Online video consultation £150 (30minutes)
Prescription Fee £40 (without consultation)
Additional Services:
If booked following an initial or follow up consultation no further information required.
If no previous recent consultation a booking questionnaire will ned to be completed before the consultation which will be sent via email. If this is not received we will not be able to continue with the consultation.
Contraceptive Implant Insertion £300 (30 minutes)
Hormonal Coil Insertion £400 (45 minutes)
Fees for your consultation will be taken at the time of booking. Following your consultation blood tests may be recommended. The cost of these will be in addition to your consultation and must be paid at the time of ordering the blood test.
These are arranged through the Wellbeing Clinic. Details of their fees and policies can be accessed here:
Wellbeing Clinic - Private Healthcare in Essex (wellbeingclinic-essex.co.uk)
Payment
We accept most credit and debit cards as payment for our services and prescriptions. We do not accept cash or cheque.
Payment for consultations will be taken at the time of booking and payment will be processed immediately. Payment processing services are provided by EVO Payments. We do not store any of your payment card information on our system and can hold no liability for any data breach incurred by other providers.
Any payments required outside a consultation can be made via a secure payment link sent to you.
Prescriptions
If you receive a prescription as part of your treatment, you will need to consent for us to share information with the pharmacy to ensure safe and effective delivery of our care. Prescriptions provided as part of a consultation will be included as part of your consultation fee. This excludes the cost of purchasing the medicines from the pharmacy. Any prescriptions given outside a consultation will incur a prescription fee and this must be paid in advance of the prescription being issued. You will be sent a payment link to pay for services outside of a consultation.
You will have the option to obtain this from your GP or we can generate a private prescription.
Private prescriptions will be sent to an online pharmacy for processing. The supply and delivery of prescriptions is the responsibility of the pharmacy. Any concerns regarding this should be directed to the pharmacy provider.
The pharmacy will contact you directly to process the prescription, receive payment and arrange delivery.
Cancellations
You can cancel your consultation with notice of 2 full working days prior to your appointment without incurring any fees. However if you cancel your consultation with less than 2 full working days notice, this will incur a full charge for your consultation.
If you wish to cancel your consultation, you can do so by finding the cancellation link in your confirmation email, or by emailing: support@princemedical.co.uk
You cannot cancel any order for a prescription once already paid for.
No refunds will be provided for appointments attended. By attending an appointment you agree to pay for the specialist’s time regardless of the outcome.
Refunds may take up to 10 days to appear in your account.
Late Attendance
If you know you will be delayed, please email us as soon as possible: support@princemedical.co.uk
If you are late, we will wait for 10 minutes for your arrival. Beyond this, you will be deemed to have missed your appointment. We will be unable to offer any form of refund for a missed appointment.
Communications
Following a consultation, we will provide you with a written summary of the consultation and recommendations.
A copy of this document will be sent to your registered GP. It is a condition of providing our service at Prince Medical that we must be able to communicate effectively with your GP for safety reasons.
No consultations will be conducted by email. If you have concerns about your symptoms or treatments, you will be asked to book a follow up consultation. Email communications will only be for clarification of prescribing or arranging follow up.
If onward referral is required a letter with relevant clinical details will be sent.
Privacy
Any personal information held by us will be in keeping with our privacy policy.
Complaints
We will do our utmost to deliver safe and effective care to you. If you are unhappy with the care you have received we welcome your feedback. You can do so by emailing us support@princemedical.co.uk